Privacy Policy

Dealtand Hearth is an independent Australian restaurant, poker lounge, and offline card room that focuses on in-venue experiences such as poker tables, Texas Hold'em tournaments, social poker sessions, and relaxed dining. This Privacy Policy describes how we handle personal information when you interact with our website, whether you are browsing our menu, learning about tournament tables, reading about high roller seating options, or making a booking enquiry.

We aim to treat your personal information with care and transparency. This Policy covers the kinds of information we collect, how and why we use it, when we may share it, and the choices you have under applicable Australian privacy laws.

The information we collect depends on how you use our website and the services you request from our restaurant and card room. We may collect the following categories of personal information:

Contact and booking details

• Contact details you provide, such as your name, email address, and phone number when you submit an enquiry or booking request.
• Booking and enquiry information, including preferred dates and times, group size, and whether your visit relates to restaurant dining, offline poker sessions, Texas Hold'em tournaments, or private card room events.
• Information you choose to include in free-text fields, such as dietary needs, accessibility requirements, or notes about table preferences, including high roller seating or specific poker tables.

Operational and communication information

• Records of communications between you and our team, including messages sent via our Contact Us page or any follow-up emails or calls.
• Information about your participation in in-venue activities that you discuss or confirm with us, such as tournament registration details or general buy-in information for offline poker events, without collecting any details about real-money gambling or financial outcomes.

Technical and usage data

When you visit the Dealtand Hearth website, we may automatically collect certain technical data to help us understand how people use our site and keep it running smoothly. This may include:

• Device and browser information, such as your browser type, operating system, screen size, and basic device settings.
• Log and usage data, such as pages viewed (for example, our Offline Poker or Tournaments pages), time spent on each page, referring websites, and general interaction patterns.
• Approximate location information based on your IP address, helping us understand where visitors are generally located within Australia or overseas.
• Cookie data and similar technologies, which allow us to remember certain preferences and generate website analytics. More detail is provided in the Cookies and website analytics section below.

Sensitive information

We do not intentionally seek to collect sensitive information (such as health details or information about your background) through this website. If you voluntarily provide such details, for example to help us accommodate accessibility or dietary needs during poker sessions or group dining, we will handle them carefully and only use them for the relevant purpose.

We use the personal information we collect for purposes connected to operating our restaurant, poker lounge, and offline poker card room, and to maintain our website. Typical uses include:

Managing bookings and card room enquiries

• Confirming, updating, or rescheduling your restaurant or card room booking, including poker tables, group dining, and high roller seating arrangements.
• Coordinating in-venue poker sessions, Texas Hold'em tournaments, and tournament table seating where you request a spot or ask for general buy-in and registration information.
• Responding to questions about our menu, responsible play information, venue facilities, or house rules for offline poker.

Delivering requested services

• Providing you with information you request, such as upcoming tournaments, restaurant specials, or card room availability.
• Sending booking confirmations, reminders, and important updates about your visit, including changes to opening hours or event schedules.
• Supporting private poker nights or special events that you organise with us in our card room.

Improving our website and guest experience

• Analysing how visitors navigate our site so we can make it easier to find key information, such as Texas Hold'em tournaments, buy-in details, or restaurant menus.
• Maintaining and enhancing the performance, security, and accessibility of the website.
• Developing new features or page layouts that help you better understand our offline poker offering, card room facilities, and high roller hospitality without presenting the site as an online casino or betting platform.

Safety, legal, and administrative purposes

• Helping ensure the safety, integrity, and good operation of our restaurant, poker lounge, and offline card room.
• Complying with Australian laws, regulations, and law enforcement requests that apply to our business.
• Managing administrative tasks such as record-keeping, responding to formal complaints, and protecting our legal rights.

Where Australian privacy laws require it, we will rely on your consent, our legitimate business interests, or our legal obligations as the lawful basis for using your personal information.

We respect your privacy and do not sell your personal information. We may share your information in the limited situations described below:

Service providers and partners

We may share personal information with trusted third parties that help us operate our website, communications, and bookings, such as:

• Website hosting and technical support providers.
• Analytics or performance monitoring tools that help us understand how people use our site.
• Email or messaging platforms that deliver booking confirmations or responses to your enquiries.

These service providers are only given the information they need to perform their services for us, and we expect them to protect your information in line with applicable privacy laws.

Compliance with law and safety obligations

We may disclose personal information if we believe it is reasonably necessary to:

• Comply with Australian laws, regulations, legal processes, or enforceable government requests.
• Protect the safety, rights, or property of our guests, staff, or the wider community, including in relation to our restaurant, card room, and offline poker activities.
• Assist with the prevention, detection, or handling of suspected misconduct in or around the venue.

Business changes

If our business structure changes, such as through a reorganisation or transfer of certain operations, your information may form part of the relevant business assets. In that case, we will aim to ensure that any new operator continues to handle your information in a manner consistent with this Privacy Policy.

We do not share your personal information for unrelated marketing from third parties without your consent.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include:

• Using secure website practices and reputable hosting services.
• Limiting access to personal information to staff and service providers who need it to perform their role in relation to bookings, restaurant operations, or card room management.
• Applying safeguards, such as password protection and secure storage methods, for systems where personal information is stored.

No website or online service can guarantee absolute security. While we work to protect your information, we encourage you to use secure devices, keep your own login details confidential where relevant, and contact us promptly if you suspect any unusual activity relating to communications from Dealtand Hearth.

Under Australian privacy laws, you may have certain rights in relation to the personal information we hold about you. Depending on the circumstances, these rights may include:

• Access – You may request access to the personal information we hold about you, such as your booking and enquiry records relating to restaurant visits, poker sessions, or Texas Hold'em tournaments.
• Correction – You may ask us to correct any personal information that is inaccurate, incomplete, or out of date.
• Deletion or de-identification – You may request that we delete or de-identify personal information where it is no longer required for our business purposes or legal obligations.
• Consent management – Where we rely on your consent (for example, to send certain types of communications), you may withdraw that consent at any time. This will not affect the lawfulness of any use of your information before you withdraw consent.
• Complaint – You may raise a privacy concern or complaint with us if you believe we have not handled your personal information appropriately. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.

To exercise your rights or ask questions about your privacy, please use the details in the How to contact us section or visit our Contact Us page.

Our website may use cookies and similar technologies to support essential functionality and help us understand how visitors engage with our content, including pages about offline poker, tournament tables, and the restaurant menu.

What are cookies?

Cookies are small text files stored on your device when you browse a website. They may be set by our site (first-party cookies) or by external services we use (third-party cookies). Cookies can help remember your preferences and support website security and performance.

How we use cookies and analytics tools

• Essential cookies to help the site function correctly, such as enabling navigation between pages and basic security measures.
• Performance and analytics cookies to understand how visitors use our site, for example how often people visit the Poker, Tournaments, or Restaurant pages, and which information is most helpful when planning poker sessions or restaurant bookings.
• Preference cookies to remember certain choices where available, such as cookie consent selections.

Analytics tools provide us with aggregated statistics rather than individual profiles, helping us keep the experience user-friendly without turning the site into an online casino or gambling platform.

Your choices

• You can adjust your browser settings to refuse or remove cookies. Doing so may affect some website functions, but core content about our restaurant, card room, and Texas Hold'em tournaments should still be accessible.
• Where we display a cookie banner or preferences panel, you can use it to manage non-essential cookies.

For more detail about cookies used on this site, you can also refer to our Cookie Policy.

Our website may include links to third-party websites or platforms, such as booking tools, map services, transport information, or venues and organisations connected with hospitality or community events. These links are provided to make it easier for you to plan your visit to our restaurant and card room.

Third-party websites are not controlled by Dealtand Hearth, and their privacy practices may differ from ours. This Privacy Policy does not cover information you provide directly to those third parties. We recommend that you review the privacy policies and terms of any other websites you visit, especially before sharing personal information.

Where we link to an external site, the link will generally open in a new tab and may include secure attributes to protect your browsing experience.

Dealtand Hearth is an in-person restaurant, poker lounge, and offline card room. We focus on social card games, including poker sessions and Texas Hold'em tournaments, hosted at our physical venue. Our website is an information and booking resource only. It is not an online casino, betting website, or remote gambling operator, and it does not offer online play, online chip stacks, or digital tournament participation.

We support responsible, face-to-face play in a relaxed, hospitality-focused setting. Where poker sessions, tournament tables, or high roller seating are offered, they are provided within a structured in-venue environment that is subject to house rules and any applicable Australian laws and regulations.

Entry to certain parts of the venue, including the card room, may be restricted to guests who meet a minimum age requirement under Australian law. We may use your personal information, where necessary and lawful, to help confirm eligibility or respond to questions about responsible play. Additional information is available on our Responsible Play Information page.

We do not promise winnings, financial outcomes, or guaranteed results from participating in any offline poker activity at Dealtand Hearth.

If you have questions about this Privacy Policy, our handling of personal information, or if you wish to access, correct, or request deletion of your information, you can contact the Dealtand Hearth team using the details on our Contact page.

The best way to reach us is via the contact form on the Contact Us page. Please include enough detail for us to identify you and respond to your request, such as your name, preferred contact method, and a brief description of your query or booking (for example, restaurant seating, poker tables, Texas Hold'em tournaments, or a private card room event).

We will aim to respond within a reasonable time, and may need to confirm your identity before acting on certain privacy requests.

We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, card room offerings, or Australian legal requirements. Updated versions will be posted on this page and will include a revised "Most recent update" date at the top of the Policy.

We encourage you to review this page periodically, especially when planning new restaurant visits, poker sessions, or Texas Hold'em tournament bookings, so that you remain informed about how we manage your personal information.

This version of the Privacy Policy was last updated on 20 August 2026.